FAQ

How can I place my order?

To make things easy for you we have many options available to you to place your order: Online via our secure website, over the phone on 01455553558 or come and visit our showroom based inside the Salon Equipment Centre. Use the following postcode: LE17 4HF.

How can I pay for my items?

We accept all major credit and debit cards, BACS, Paypal and cash (in store only). *please note we no longer accept American Express.

Do the costs on your website include VAT?

Do not worry- The price you see is the price you pay. There are no hidden fee's on our site. It is just the cost of your chosen goods and the postage! If you have any queries please give us a call on 01455553558!

How does your delivery work?

Once your order is processed and you are ready to have it delivered; all our goods are sent out using a courier service (E.g. Royal Mail, DPD, Panic Transport). Or for larger items, they may be delivered on our company van. If you are not ready for your goods yet, we can keep them here for you at our showroom (LE17 4HF). However, a storage charge may be applicable in some cases. If you have any questions please call us on 01455553558

Do your products come with a warranty?

Our Vintage and antique items are sold as seen and do not come with a warranty. If you are unsure on the details of a product please do not hesitate to contact us and ask for more photos/information before purchase.

How do I know if my product is original?

Please be assured that all our products that we have are original. We have been in business several years and would not have products that are copies.

Do you deliver overseas?

Yes we can ship worldwide! Please contact a member of the sales team on 01455 553558 to obtain a quote. Or send us an email using our "Contact Enquiries" And we can assist you from there.

Do you accept returns/refunds?

We hope that this is not the case and you will be satisfied with the items you receive! However our Vintage and antique items are sold as seen and we do not accept returns on any items. We do try to describe items as much as we can on the description noting any signs on aging/damage. If you are unsure on the details of a product please do not hesitate to contact us and ask for more photos/information before purchase! Just give us a call on 01455553558 or send us a Contact Enquirey.